Terms of Service

1. Who these terms apply to

"We", "us" and "our" mean Macomb Lawn and Snow Solutions. "You" means the person or business that requests, approves or receives our services, and the owner of the property we service. These terms apply when you request service, approve a quote or agreement, or allow us to perform service at your property.

2. What snow service includes

Your scope is what your quote or agreement lists. Standard residential service covers the driveway surface, the front walk to the main door and a path to the mailbox. Sidewalk frontage, other walks, porches and steps, second driveways and salting are included only when your quote or agreement lists them.
Not included unless your agreement says otherwise: roofs and ice dams, decks and balconies, snow on vehicles, hauling snow off site, and areas inside garages or other structures.
Hydrants, gas meters and vents are the owner's to keep clear. Tell us where they are so we do not place snow on them.
Where snow goes. We place snow on your property in the areas available next to the pavement, which can include lawn and bed edges. We do not push snow into the road or onto neighboring property. Piles can cover lawn, beds or, on commercial sites, parking spaces until they melt or are moved.

3. Triggers, timing and visits

Trigger. Service is dispatched automatically when snow on your property reaches the trigger in your agreement: over 2 inches for residential service and 1 inch for commercial, unless your agreement states another depth. We decide when the trigger has been reached from conditions observed on our routes. Snow at your property can differ from forecasts, official reports and your own measurement.
No set arrival time. We service properties in route order, and timing depends on when snow starts and stops, how much falls, road conditions and equipment. We do not guarantee an arrival or completion time. Departure times and other notes you give us are considered when we plan routes, but they are not a guarantee.
Every visit is billed. Long or heavy storms can need more than one visit, and each visit is billed at your per-visit price unless a seasonal agreement covers it. Extra visits you request, including below the trigger, are billed the same way.
After we leave. Snow that falls or drifts after our visit, and snow left across your driveway or walk by a road plow after our visit, is not part of that visit. Clearing it is a new visit unless your agreement says otherwise.
Blocked access. We clear around vehicles, containers and other items left in the work area. If we cannot service a property safely because of an obstruction, a locked gate, people or pets in the work area, or unsafe conditions, we record the stop as skipped with the reason and return when it can be serviced. A return trip caused by an obstruction under your control may be billed as a visit.
Season. Our staffed season runs November 15 through April 15. Snow outside those dates is handled case by case and billed per visit.

4. Ice, changing conditions and safety

Snow and ice conditions change constantly. Our service reduces snow and ice on the areas we clear. It does not guarantee bare, dry or ice-free pavement, and it is not a promise that any surface is safe to walk or drive on.

Between and after visits, refreeze, meltwater from roofs, downspouts and snow piles, drifting, freezing rain and black ice can form at any time. Unless your written agreement assigns ice monitoring to us, you remain responsible for watching your property, warning occupants and visitors, and applying traction or ice melt between our visits.
De-icing is provided only when your quote or agreement includes it, or when you request it and we accept. Its effect depends on temperature: rock salt slows badly below about 20 °F and largely stops working near 15 °F. We choose the product unless your agreement names one.
Tell us about hazards. If you see a condition you want treated, contact us. Service on request is billed as a visit.
Injuries and accidents. We are not responsible for injuries or damage caused by conditions we did not create and could not reasonably have prevented, including conditions that develop between or after our visits, in areas outside your scope, or from snow and ice falling from roofs or structures. Claims arising from our own negligence are handled through our insurance.

5. Your property: marking, damage and reporting

Mark and disclose before the first storm, and before the ground freezes: driveway and walk edges, curbs, landscape beds, irrigation heads, lighting, septic risers and cleanouts, culverts, drains and mailboxes, and any pavers, stamped or decorative concrete, gravel, or concrete less than a year old. What you tell us goes on your stop notes so the crew sees it.
Unmarked and hidden items. We are not responsible for damage to items that were not marked or disclosed to us, or that are hidden under snow in or next to the areas we clear.
Normal effects of snow removal are not damage. They include snow and plowed material pushed onto lawn and bed edges, minor scuffing of turf along pavement, gravel moved onto lawns, and blade marks. We are not responsible for damage to surfaces already in poor condition, such as cracked, heaved or crumbling pavement, loose or uneven pavers, or failing sealcoat.
De-icer effects. Salt and ice melt can scale or discolor concrete, especially new, stamped, colored or sealed concrete, and can affect pavers, plants and turf and be tracked indoors. When de-icer is applied at your request or under your agreement, we are not responsible for those effects.
Vehicles and belongings left in or next to the work area are there at your risk, except for damage caused by our negligence.
Mailboxes. We are responsible for damage from direct contact by our equipment caused by our negligence, not for damage from snow thrown by road plows or from the weight of snow.
How to report damage. Report damage you believe we caused in writing, by email, text or through your client portal, with photos, within 48 hours of the visit. For damage hidden by snow, report it within 7 days after it becomes visible and no later than May 15 of that season. Give us the chance to inspect before repairs are made; we may not reimburse repairs made before we could inspect. When we are responsible, we repair the damage or pay the reasonable cost of repair, at our option.

6. Commercial properties

Site map. Stacking areas, no-stack areas and hazards are agreed on a site map before the season. If agreed stacking areas fill up, relocating or hauling snow is priced separately. Piles can occupy parking spaces until they melt or are moved.
Access. You provide access, gate codes and keys, and keep work areas reasonably clear of vehicles at service times. We are not responsible for vehicles left in work areas, except for damage caused by our negligence.
Your duties as owner or manager. You keep your own premises liability insurance, inspect your property, handle conditions between visits and outside our scope (for example roof melt and refreeze) unless your agreement assigns them to us, and tell tenants and employees about their own snow responsibilities.
Insurance and records. We carry $2,000,000 in general liability and $1,000,000 in workers compensation, and send a certificate naming your entity before work starts. Timestamped service records are available on request.

7. Prices, invoices and payment

Prices. Our published rates are $0.0715 per square foot per visit for residential service with a $75 minimum, and $0.057 per square foot for commercial service with a $150 minimum; commercial sites over 7,000 square feet are priced individually. Your price is set by our measurement of the property, not by figures entered in the online calculator; if our measurement differs materially from yours, we tell you before any work happens. We may change per-visit prices for future visits after giving notice. Seasonal prices are fixed for the season in your agreement.
Per-visit service is invoiced after service and is due when invoiced, unless the invoice states otherwise.
Seasonal agreements are a fixed price for the season, paid on the schedule in the agreement. The price does not change because a winter is light or heavy, and services outside the agreement's scope are billed separately.
Card payments may include a surcharge, which is shown before you pay and on your receipt. Bank transfers, cash and checks carry no surcharge.
Questions about an invoice should reach us within 14 days of the invoice date, while the visit records are fresh. This does not limit any right you have under law.
Overdue accounts. We may pause service on an account more than 30 days past due after telling you, and may refer unpaid balances to collection. You agree to pay reasonable costs of collection, including attorney fees, to the extent the law allows.

8. Cancelling, pausing and stopping service

Per-visit service can be cancelled at any time with no penalty by telling us in writing, by email, text or through your client portal. Visits dispatched before we receive your notice are billable.
Seasonal agreements and hardscape projects follow the cancellation and refund terms in the written agreement.
Agreements made at your home. If you agreed to service at your home after one of our representatives visited, Michigan's Home Solicitation Sales Act gives you the right to cancel until midnight of the third business day after you agreed. Tell us in writing.
When we may decline or stop. We may decline, pause or stop service when conditions make it unsafe, such as downed power lines or roads made impassable by ice, when an account is overdue, or when a property cannot be serviced safely. We will tell you when we do.

9. Weather, equipment and events outside our control

Blizzards, ice storms, extreme cold, back-to-back storms, road closures, power outages, equipment breakdowns, fuel shortages, illness, emergencies and government orders can delay or prevent service. A delay or missed visit caused by an event like these is not a breach of these terms or of your agreement. We resume service as soon as reasonably possible, and we do not bill for visits we did not make.

10. Limits of liability

We are not liable for indirect, incidental, special or consequential losses, including lost income or business, missed work or appointments, or the cost of other transportation or lodging.
For property damage or bodily injury caused by our negligence, our responsibility is limited to the actual damage caused, and for property, the reasonable cost of repair or of replacement with like materials.
For any other claim relating to our services, our total liability is limited to the amount you paid us for the services in the season in which the claim arose.
These limits apply to the fullest extent Michigan law allows. They do not limit any liability that cannot legally be limited.

11. Claims by others

We are responsible for claims to the extent they are caused by our negligence. You agree to defend and indemnify us against claims by others, including occupants, guests, tenants, customers and employees, to the extent they arise from conditions on your property that we did not cause, from your failure to meet your responsibilities under these terms or your agreement, or from vehicles or belongings left in work areas. Nothing in this section requires either of us to cover the other's own negligence.

12. Text messages, photos and records

Storm texts tell you when your route starts. They are notices, not a promise of when your property will be serviced. Message frequency depends on the weather, and message and data rates may apply. Reply STOP to opt out or HELP for help; our privacy policy has the details.
Photos. We may photograph your property to document conditions and service.
Service records. Each stop is marked done or skipped on our route board with the time recorded, and skips carry a reason. Those records are our record of service, and we share them with you on request.

13. This website and the online tools

Published prices are the basis on which we quote. The snow calculator produces a price for the square footage entered, subject to our measurement. The AI hardscape designer produces an illustration only: it is not a construction drawing, it knows nothing about your grades, drainage, setbacks, soil or budget, and nothing it renders is an offer to build that design at any price.

Where this site describes weather, ordinances, codes or permit rules, that is general information, not legal advice. Requirements differ by community and change, so confirm your own community's current rules.

14. Hardscape work

Hardscape quotes are fixed-price against a written scope that states base depth, aggregate type, bedding material and edge restraint spacing. Changes to scope are priced in writing before they are carried out.

We install roughly April through November and do not excavate or compact frozen or saturated ground, because a base built in those conditions fails. That can move a scheduled start, and we will tell you rather than proceed.

Concrete pavers commonly develop efflorescence, a temporary white haze, in the first year. It is normal, weathers off and is not a defect. Minor settlement over time is inherent to a flexible paving system and is why the surface is repairable.

15. General

Michigan law. These terms are governed by Michigan law. If a dispute cannot be resolved by talking it through, either of us may bring it in small claims court where it qualifies, or otherwise in the courts for Macomb County, Michigan.
Changes. We may update these terms. The version posted here, with its date, applies to services performed after that date. The terms in a signed agreement stay fixed for its term.
Whole agreement. These terms and your quote or agreement are the whole agreement about our services. If any part is found unenforceable, the rest still applies.
Contact. hello@macomblawnsnow.com or (586) 310-7995.